About
i3monitor was a managed services provider focused on reliability, availability, and user productivity. We served as a virtual IT team, delivering 24×7 monitoring, SLA-driven incident response, and proactive operations for business‑critical systems.
24×7 Monitoring
SLA Reporting
Automation & Remediation
ITIL Workflows
Core Services
- Corporate IT & Applications Support: Active Directory; email & collaboration; endpoint protection; Windows patching; backups; network devices (firewalls/routers/switches); asset & warranty management; CMDB; and project/vendor management for upgrades and renewals.
- Desktop & User Support: Software installs & troubleshooting; email/VPN/wireless connectivity; anti‑malware support; backup support (on‑prem & cloud); vendor coordination for hardware replacement.
- Production Infrastructure Support: Availability & health monitoring for servers, processes, and websites; security updates & patching; network monitoring; data security and intrusion detection; automated remediation; escalation with hosting/DC vendors; SLA metrics and reporting.
- Incident Management & Workflow: ITIL‑aligned processes; incident detection/classification; investigation & diagnosis; resolution & recovery; ticketing workflow (assignment, notifications, escalation); service dashboard & reporting; alignment with SOX, PCI, and SAS 70 compliance needs.